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From
USA & Canada:
1 800 303 1554
From Mexico: 01 800
111 1928
International: 00 52
998 287 3627
Schedule: Mo-Fr 7:00
a.m. to 10:00 p.m. CST /
Sa-Su 8:00 a.m. to 9:00 p.m.
Be sure to
mention Promotion Code:
Do Cancun
Do Cancun,
based in the U.S. with
offices in Minnesota and Cancun, Mexico,
offers you secure online
reservations at discounted
rates for hotels, tours, car
rentals, air & hotel
packages, and airport
transfers in the whole
Mexican Caribbean.
Our web site also
offers travelers
comprehensive travel guides
to Cancun and surrounding
areas, as well as maps, 360
Virtual Tours, Travel Tips
and more.
We have
partnered with E-Travelsolutions
to handle our secure online
reservations and ground
services, a local
reservations service that
serves more than 120,000
tourists a year.
For general inquiries or
technical issues please
contact our webmaster at:
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RESERVATION POLICIES:
Rates listed are exclusively
valid for the inquiry date.
They are subject to change
and will only be honored as
shown on the website if the
service requested is
confirmed by means of charge
to your credit card and you
receive a confirmation
number.
Upon making a reservation
it becomes necessary for you
to give your authorization,
written and/or verbal, to
run the corresponding charge
on your credit card and by
this you declare to have
full knowledge of our
Reservation and Payment
Policies, Disclaimer and
Cancellation Policies. All
reservations are subject to
availability existing at the
moment of your request. No
confirmation can be issued
until full payment for the
requested service has been
made. In some cases (which
are duly marked for you to
easily identify them before
filling out contact
information and credit card
number fields) it will be
necessary to check
availability directly with
the service operator before
a confirmation can be issued
to you. Please note that
this verification and
confirmation process may
take up to, and never more
than, 24 hours.
In order to avoid
inconveniences, please make
a printout of your
reservation voucher and have
it ready for check-in to the
reserved service. Should a
change to a confirmed
reservation be needed,
please contact your assigned
Travel Consultant and have
your reservation and/or
confirmation number handy.
We strongly suggest reading
the CANCELLATION POLICIES
section hereinafter. Any
changes are subject to
availability and rate
adjustments when necessary.
Our CANCELLATION POLICIES
are applicable at all times
without exception.
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CANCELLATION POLICIES:
All cancellation requests
must be addressed in writing
to the assigned Travel
Consultant with the
reservation number as the
basis reference.
In the case of hotel
accommodations:
At the moment of reserving,
specific cancellation
policies by the hotel to
which you are requesting
will automatically be
displayed for your
information. The following
are general cancellation
policies which are
applicable for most of our
listed hotels.
- Cancellation requests made
15 (fifteen) or more days
prior to confirmed arrival
date are subject to a
penalization of 10% on the
total paid for the
reservation.
- Cancellation requests made
no more than 14 (fourteen)
days and no less than 3
(three) days prior to the
confirmed arrival date are
subject to a penalization
equal to the price of 2
(two) nights.
- Cancellation requests
within 2 (two) days to the
confirmed arrival date or a
"no-show" are 100% non
refundable. No refunds will
be granted either for unused
portions of the reservation
due to an early departure.
- Different cancellation
policies for reservations
made for Christmas, New Year
and Easter may apply. Please
contact one of our Travel
Consultants for further
details.
In case of tour
and/or ground transportation
reservations:
At the moment of reserving,
specific cancellation
policies by the tour and
transportation to which you
are reserving will
automatically be displayed
for your information. The
following are general
cancellation policies which
are applicable for most of
our listed tours and
transportation services:
- Cancellation requests made
3 (three) or more days prior
to the confirmed service
date are subject to a 10%
penalization on the total
amount paid for the
reservation.
- Cancellation requests
within 2 (two) days to the
confirmed service date or a
"no-show" are 100% non
refundable.
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PAYMENT POLICIES:
The amount corresponding to
your reservation will be
immediately charged to your
credit card, provided it has
a confirmed reservation
status. Please bear in mind
that your credit card
billing statement will show
"E-TRAVEL RESERVATION
CENTER" as the company
responsible for the charge,
except for some reservations
including flights where you
might have two charges, one
for the airfare amount and
another for the remaining
amount of all other services
such as your hotel, airport
shuttle or activity
reservation, taxes, fees,
and other. These charges may
appear as "E-TRAVEL
RESERVATION CENTER" and the
corresponding "AIRLINE
COMPANY NAME".
VISA, MASTERCARD PAYPAL
and AMERICAN EXPRESS are
welcome. We will be glad to
accept your wire transfer as
an alternative form of
payment. Please contact one
of our Travel Consultants
for further details.
The currency in which
service rates are quoted on
the website may be other
than Mexican pesos or US
dollars, in which case the
specific currency will be
readily specified for your
easy identification. Mexican
pesos rates will always be
charged in Mexican pesos.
For any other currency,
however, the amount to
charge will be first
converted into US Dollars
and the exchange rate
prevailing on the
transaction date will be
applied. This movement may
cause a variation of up to
3% above the international
fluctuation index for
currency exchange and such
difference will show on your
billing statement.
www.DoCancun.com cannot be
held responsible for this
variation and upon accepting
the PAYMENT POLICIES you
acknowledge to have been
informed of the exchange
rate fluctuation and declare
your agreement to the
corresponding charge being
made into US Dollars. |
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SECURITY |
| This site use Verisign
Certificate SSL 3.0 to
protect the data you send
from your browser to our
site and database. The data
recorded in our database is
also written using an
encryption security system.
Normal operation of the site
does not enable security for
all pages due the secure
pages encryption slows down
the speed. The security is
only enabled when you start
a transaction that involves
vital data that goes to the
database, like when you make
or modify a reservation. |
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PRIVACY
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Reservations are handled
by the secure, encrypted
reservation systems
of Viajes Beda S.A.
de C.V., which has created
this privacy statement
in order to demonstrate
their firm commitment
to privacy.
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General Aspects
They use your IP address
to help diagnose problems
with our server, and
to administer our Web
site. They use cookies
for other purposes.
Their site's registration
form requires users
to give them contact
information (like their
name and email address).
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Customer Data
Their site uses an order
form for customers to
request information,
products, and services.
They collect visitor's
contact information
(like their email address)
and financial information
(like their account
or credit card numbers).
The customer's contact
information is also
used to get in touch
with the visitor when
necessary. Users may
opt-out of receiving
future mailings; see
the choice/opt-out section
below. Financial information
that is collected is
used to bill the user
for products and services.
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Security
The site has security
measures in place to
protect the loss, misuse
and alteration of the
information under their
control. Their site
provides users the opportunity
to opt-out of receiving
communications from
them and their partners
at the point where they
request information
about the visitor. This
site contains links
to other sites. They
are not responsible
for the privacy practices
or the content of such
Web sites.
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Changing Data
The site gives users
the following options
for removing their information
from the database to
not receive future communications
or to no longer receive
our service.
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Disclaimer:
www.docancun.com
has tried to make the
information on this
web site as accurate
as possible, but it
is provided 'as is'
and we accept no responsibility
for any loss, injury
or inconvenience to
users of this site resulting
from this information.
Legal Statement |
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