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From USA & Canada: 1 800 303 1554
From Mexico: 01 800 111 1928
International: 00 52 998 287 3627
Schedule: Mo-Fr 7:00 a.m. to 10:00 p.m. CST / Sa-Su 8:00 a.m. to 9:00 p.m.
Be sure to mention Promotion Code: Do Cancun

Do Cancun, based in the U.S. with offices in Minnesota and Cancun, Mexico, offers you secure online reservations at discounted rates for hotels, tours, car rentals, air & hotel packages, and airport transfers in the whole Mexican Caribbean.  Our web site also offers travelers comprehensive travel guides to Cancun and surrounding areas, as well as maps, 360 Virtual Tours, Travel Tips and more. 

We have partnered with E-Travelsolutions to handle our secure online reservations and ground services, a local reservations service that serves more than 120,000 tourists a year.  

For general inquiries or technical issues please contact our webmaster at:

Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number.

Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields) it will be necessary to check availability directly with the service operator before a confirmation can be issued to you. Please note that this verification and confirmation process may take up to, and never more than, 24 hours.

In order to avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact your assigned Travel Consultant and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception.

All cancellation requests must be addressed in writing to the assigned Travel Consultant with the reservation number as the basis reference.

In case of tour and/or ground transportation reservations:
At the moment of reserving, specific cancellation policies by the tour and transportation to which you are reserving will automatically be displayed for your information. The following are general cancellation policies which are applicable for most of our listed tours and transportation services:
- Cancellation requests made 3 (three) or more days prior to the confirmed service date are subject to a 10% penalization on the total amount paid for the reservation.
- Cancellation requests within 2 (two) days to the confirmed service date or a "no-show" are 100% non refundable.

The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show "E-TRAVEL RESERVATION CENTER" as the company responsible for the charge, except for some reservations including flights where you might have two charges, one for the airfare amount and another for the remaining amount of all other services such as your hotel, airport shuttle or activity reservation, taxes, fees, and other. These charges may appear as "E-TRAVEL RESERVATION CENTER" and the corresponding "AIRLINE COMPANY NAME".

VISA, MASTERCARD PAYPAL and AMERICAN EXPRESS are welcome. We will be glad to accept your wire transfer as an alternative form of payment. Please contact one of our Travel Consultants for further details.

The currency in which service rates are quoted on the website may be other than Mexican pesos or US dollars, in which case the specific currency will be readily specified for your easy identification. Mexican pesos rates will always be charged in Mexican pesos. For any other currency, however, the amount to charge will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement. www.DoCancun.com cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars.