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Transportation

"Who will someday sing the ballad of the Mexican bus driver? A great lover of ranchera music, which he ingenuously inflicts on all his passengers...A man who stops at noon, sometimes forgets to come back and has to be hunted down, who parks his bus at a crossroads, disappears, and then returns ten minutes later with three cases of Coca-Cola or a basket of tacos, who occasionally, after ten minutes of driving, makes all his passengers get out, refunds their money, and charges off in a different direction. In Mexico, you never know why the bus is stopping."
-
Abbas, Return to Mexico: Journeys Beyond the Mask

 

Airport Arrival & Transportation

Cancun International Airport is 16 kilometers (9 miles) southwest of the heart of Cancun City, 10 kilometers (6 miles) from the southernmost point of the hotel zone. You will first pass through Immigration, where your passport or other entry documents are examined. You then collect your luggage and pass through Customs. In Customs you will be asked to press a button connected to a little traffic light that will determine whether your bags are searched; green light, and you just walk through, or red light and your bags are inspected.

A Word of Advice: You will probably be approached by people in the airport who want to tell you where your luggage can be claimed, or want to look at your transportation voucher to tell you where to find your transportation. These people are time-share sales people who will then try to get you to sign up for a time-share presentation. Avoid them! (unless you like that kind of thing...)

Airport Transfers 
Airport Transfers can be reserved one-way or round-trip from the airport to your hotel. Transfers are shared service and  are available to/from the airport. A host and a van will be waiting for you at the airport when you arrive.

Airport to/from Cancun or Isla Mujeres Ferry Dock
bullet Private or Shared Van Service: Can be reserved online by clicking HERE
bullet Taxis: You can take a private cab for about $35-$40 USD; the driver will accept the taxi vouchers sold at stands inside or just outside the airport. Taxis are much cheaper going back to the airport - about $15 - $20 USD.
bullet Bus: There is bus service from the airport non-stop to downtown Cancun bus terminal. The cost is only 35 pesos each way. First bus from the airport is at 12:20 am, last bus from airport is 11:30 p.m.. Large buses with a/c, same as they use for Riviera bus to Playa. (This is not the airport workers bus that discourages luggage). Catch the bus at terminal 2, at the other end of the terminal from where international arrivals exit customs. Click here for updated schedules or to reserve online.

Airport to/from Playa del Carmen - Cozumel Ferry Dock - Riviera Maya

bullet Private or Shared Van Service to Playa del Carmen and Riviera Maya: Can be reserved online by clicking HERE.
bullet Bus: The Mexican bus company Riviera operates a direct bus service between Cancun airport and Playa del Carmen. Tickets are 80 pesos each way. First bus leaves at 9:30 a.m., last bus leaves at 11:30 p.m. (subject to change) and the trip takes one hour and 10 minutes. It leaves from outside the main arrival hall at the airport. Just before you exit the terminal, there is a Riviera counter where you buy the ticket. In Playa del Carmen the bus works out of the main bus terminal on 5th Avenue and Juarez. Click here for updated schedules or to reserve online.
bullet Taxis: Grab an authorized white, yellow and black airport taxi. It's a 45 minute ride to Playa del Carmen. A union controls who can carry tourists from the airport and what they charge. The ride to Playa del Carmen will cost you around $60 USD. To take one of these authorized taxis, go to any of the kiosks located around the terminal and buy a ticket.
 

Car Rental

While it isn't necessary to rent a car while in the Cancun Downtown / Hotel Zone area, you may decide to venture further south to the Mayan Riviera, Playa Del Carmen, Chichén Itzá, etc. Rental cars, primarily standard-shift sub compacts and four-wheel-drive vehicles, are available at the airport and throughout Cancun.  The standard rate is about $50 USD per day for the car, tax, and insurance. You can also rent an automatic car with air-conditioning at a much higher price. You can also hire a big, late-model car with air-conditioning and an English- speaking chauffeur at many hotel travel desks.

NOTE:  If you see signs advertising car rentals for a ridiculously low price (something like $15 USD per day), these are inevitably time share sales related, and you have to sit through a long, high-pressure sales presentation to get that rate.

 

Driving Tips & Advice

bullet Look over the rental car and have the rental agent write down anything that is wrong with it, no matter how small.  When you return the car you may be charged for even the most minor scratches (even on the bumper) if they aren't noted on the paperwork. Also, make sure the lights and wipers work. You can't be too careful with this process - they will get you for anything not written down.
bullet Buy the Mexican insurance.  Yes, sometimes rental car insurance comes with your credit card, but this doesn't work the same way in Mexico. Although your own insurance says it covers you in Mexico, they generally mean they will reimburse you for damages. If there are problems and you do not have the Mexican insurance you may be required to pay the damages before you are allowed to leave the country, and can be held in jail until the money arrives. Even with Mexican insurance, there is often a $1000 deductible you have to pay if the car is damaged.
bullet Pass with caution.  Passing is a major cause of car accidents around here. Other drivers are probably going much faster than you realize - so don't pass unless you have more than enough room. Oncoming traffic will sometimes pass when they are heading straight at you - and they are expecting YOU to move onto the shoulder to give them room to pass! If you pass without enough room, the driver in your lane and the one coming the other direction will not make it easy for you to pull back in. 
bullet Avoid driving at night whenever possible.  Things appear in the road without warning (cattle, people, etc.); some highways are poorly lit; some drivers don't even turn their lights on.  
bullet Remember... Distance and speed limits are posted in kilometers instead of miles. To convert kilometers to miles, multiply kilometers by .62.  (Something 100 kilometers away is 62 miles away; 100 kilometers per hour is 62 miles per hour, etc...)
bullet Military Check Points. There are military check points at all state borders and sometimes just South of the Cancun airport and in Tulum, often looking for illegal drugs. The soldiers working there are generally very polite. They ask where you are coming from and going and what you did there. Tell the truth. If you are at a state border, they will also ask about agricultural products like fruit or chickens.
bullet Speed Traps. Around Cancun there are several speed traps where local police wait for rental cars to come speeding by so they can stop them and try for a bribe. Here is your best defense - do not speed in and around Cancun, particularly in the hotel zone and between Cancun and the airport.
bullet If you run out of gas or break down, don't leave the vehicle; Mexico's "Green Angels," part of the Tourism Department, patrol the main roads and will lend you assistance.
bullet Gasoline is sold in liters (3.78 liter=l gallon). Nova (blue pump) is leaded; Magna Sin (green pump) is unleaded. Only cash is accepted. Most stations close by 10 PM. There is no self-service, and it is customary to tip your attendant with a few coins.
bullet A WORD OF ADVICE!:  A lot of tourists get ripped-off at the gas station.  Keep your eye on the pump to watch the total amount being charged the entire time your gas is being pumped.  Make it obvious to the attendant that you are watching!  A common scam is to quickly reset the pump to zero before telling you the price, and charging you more than was on the pump. Better yet, ask for a specific amount of gas (in pesos), rather than asking to "fill it up."  And make sure they have reset the pump to zero before starting to pump your gas.
bullet Speed Limits: In town, the limit is generally 40km/hr (25 mi./hr) and in the Hotel Zone 60 km/hr (37 mi./hr), with busy sections at 40km/hr. Highways range between 90km/hr (56 mi/hr) and 100km/hr (62 mi/hr). Speed bumps are a popular way of keeping drivers within the speed limits; look for them when entering and leaving villages or towns.
 

"A left turn signal isn't always the same. On a highway, it means you're giving the guy behind you permission to pass. If you want to turn left off a highway, pull over to the right, let traffic pass, then cross the highway. There are often retornos (turnarounds) that will make it even safer. The left turn procedure is changing due to urbanization, so you can't always depend on it. Just don't YOU put on your left blinker when somebody's behind you on a two-lane road and you'll do okay. On freeways, a left turn signal is a left turn signal."
-
"Mexico" Mike Nelson
Mexico from the Driver's Seat: Tales of the Road from Baja to the Yucatán

 

Moped & Bicycle Rentals

You can rent mopeds, motorcycles, and bicycles at several locations in Cancun, as well as on Isla Mujeres. Unless you're an expert rider, you should avoid the congested downtown area; and when driving in the Hotel Zone, stay on the biking/jogging path. Always wear a helmet. Many streets are quite narrow and poorly lit, so it's best to ride only during the daylight hours.
 

Buses

There are bus lines that run 24 hours a day throughout the hotel zone and into the Cancun downtown area. Fares are reasonable at $6.00 pesos (approx. 60 cents U.S.) per person.  It is highly recommended to have the exact change in pesos, but the driver will make change for small bills. Drivers will not accept foreign coins. 

Because there are numerous bus stops throughout the hotel zone it should be easy enough to find one close to your hotel. Buses run about every 2-3 minutes during peak times of the day, usually never having to wait more than about 10-15 minutes any other time of the day.

Any of the buses that are running along Kukulcan Blvd. in the hotel zone will take you up and down the length of the hotel zone strip - EXCEPT to the extreme southern end of the hotel zone (Wet 'n Wild / Parque Nizuc).  To get to the extreme southern end, look for buses with a "Wet 'N Wild" sticker in the front window of the bus. The buses that run within the hotel zone and from the hotel zone to downtown are 6 pesos per ride.

To get from the hotel zone to downtown Cancun (el centro) take the R-1 bus to go from the hotel zone to Avenue Tulum in el centro.  

Where to get off the bus to explore downtown.  You will have entered downtown Cancun when you see a large traffic circle with a statue in the middle of it that has several large rectangular shapes, and at that point Kukulcan Boulevard becomes Avenida Cobá, and the crossroad is Bonampak (the bullfight arena is to the left on Bonampak).  The bus will make a stop near here - but you probably want to wait until the bus reaches Avenida Tulum before getting off the bus. 

At the next large intersection there is another large statue of seashells and starfish - this is Avenida Tulum, the main street through el centro.  The bus will turn right onto Tulum.   The best place to get off the bus to start exploring el centro is the first stop after the bus turns right onto Tulum - near the Ki-Huic market. To head back to the hotel zone, take the R-1 bus on the other side of Av. Tulum from the Ki Huic market.

To get off the bus, walk to the rear of the bus as soon as you see your stop, and press the red button on the pole by the back door of the bus.  If the bus is very crowded and you can't get to the back of the bus, you can also walk to the front and tell the driver, "La proxima parada, por favor" - "The next stop, please." 

 

Taxis

Taxis are the simplest way to get around Cancun, and fares are moderate. Cabs are plentiful in the Hotel Zone and downtown; you can either flag one down or go to a taxi stand, although rates are higher at taxi stands. Rates are posted at many hotel entrances, but you should establish the fare with the driver before getting in.

Generally, you are not expected to tip taxi drivers in Cancun unless they have helped you with bags or packages, but they are always appreciated.  But unless they have helped you with bags or packages, do not feel obligated to tip unless your driver has given you exceptional service.

Taxi fares are set, and most drivers abide by the set rates. It is best to check with the desk at your hotel. They should be able to tell you what the fare should be. Then check again with the taxi driver. Do this before you get into the taxi!  Taxis between most points in el centro cost 15 pesos (higher at taxi stands).  Taxis between el centro and the hotel zone vary depending on location in the hotel zone, but are generally 60 - 100 pesos ($6 - $10 US).  Taxis within the hotel zone also vary by starting point and destination within the hotel zone, but range from 40 - 60 pesos ($4 - $6 USD).

 

Boats & Ferries

Cozumel:  Passenger ferries and water jets to Cozumel leave from the downtown dock in Playa del Carmen at regular intervals throughout the day.  You can take the bus from the Cancun bus station to Playa del Carmen (see "Travel to Other Parts of Mexico," below), and the ferry dock to Cozumel is just a short walk from the Playa del Carmen bus station.

Isla Mujeres:

  • Cancun Hotel Zone Ferries to Isla Mujeres: Playa Linda pier ferries in the hotel zone next to Fat Tuesday's run a ferry service from Cancun to Isla Mujeres.
  • Puerto Juarez Ferries: There are now two ferry services. One is the new Gran Puerto which is almost next door to the older Magana ferries. The Gran Puerto ferry is much nicer, a little faster, and it runs later in the evening. The Ferry Service will operate from 6AM to Midnight daily and will be utilizing 3 power catamarans that will reach Isla Mujeres in 12 minutes. They are both 35 pesos one way. To get to the ferry terminals, an R-1 bus with "Puerto Juarez" on the front window will get you there, or take a taxi from downtown Cancun (around US$2.00).

  • Punta Sam (car ferry) to Isla Mujeres: The car ferry (US$13 for car, plus US$2 for each passenger) leaves from Punta Sam, a few kilometers north of Puerto Juárez. There are five departures daily between 8am and 8.15pm, returning from Isla Mujeres between 6.30am and 7.15pm. However, it isn't really worth taking a car over to the island, which is small enough to cycle around and has plenty of bicycles and mopeds for rent

 

Bus Travel Beyond Cancun

Click here for schedules or to reserve online.

First and second-class buses go from the well-organized terminal on the corner of avenues Tulum and Uxmal in downtown Cancun (el centro). Destinations include Mérida, first-class (4 daily; 4hr) and second-class (hourly round-the-clock; 5hr); Campeche, on the deluxe ADO GL service (daily 3pm; 9hr) and second-class (daily at midnight; 10hr); Chetumal on first-class (daily at 4.30pm; 5hr) and second-class (hourly 5am-12.45pm; 6hr); Mexico City on first-class (2 daily at 10am and 1pm; 18hr) and second-class (4 daily; 20hr); Playa del Carmen (every 30min; 1hr); Tizimín (6 daily; 4hr); Tulum on first-class (5 daily; 2hr) and second-class (5 daily; 2hr); Valladolid (hourly; 3hr).
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